I want to cancel a booking before arrival.  Is there any fee?

If you are a direct customer:

Short term bookings (less than 3 months)

● Free cancellation within 72 hours of booking, unless the booking date is

equal to or less than 21 days before the check-in date.

● Up to 21 days to check-in. The guest can cancel up to 21 days before

check-in and get a full refund minus the €40 booking fee.

● 21 to check-in. Bookings cancelled or altered are subject to a fee of €140.00.

Long term bookings (3 months or longer)

• Free cancellation within 14 days of making the booking, except when the

booking date is within 21 days of the check-in.

• Full refund less €140 up to 21 days prior to check-in

• €340.00 fee between 21 and 8 days prior to check-in

• €340.00 fee between 7 and 2 days prior to check-in.

• €340.00 fee 48 hours or less prior to check-in.

If you are a business partner:

● Up to 21 days to check-in. Free cancellation.

● 21 to 8 days to check-in. Bookings cancelled or altered are subject to a fee of 10% of the room rate.

● 7 to 2 days to check-in. Bookings cancelled or altered are subject to a fee of 50% of the room rate.

● 48 hours or less to check-in. Bookings cancelled or altered are subject to a fee of 100% of the room rate.

In the case of the room rate divided in instalments, the cancellation fee applies only to the amount of the first instalment.

Business partnerships can have different terms and conditions according to each agreement.